Teens Provide Perspective on Hospital Experience

This originally appeared in a recent issue of Children's Hospitals Today

This teen advisory council provides a viewpoint on hospital life from older patients.

By Kaitie Marolf

2016_Speak_Now_for_Kids_Family_Advocacy_Day__June_22__2016-135.jpgThe parents at 2016 Speak Now for Kids Family Advocacy Day (FAD) were curious about the group of teenagers who had come to the event without parents. A 6-year-old and her mother approached 17-year-old Capri Reese from Levine Children’s Hospital in Charlotte, North Carolina. The girl’s mom explained that, like Reese, her daughter had sickle cell anemia and wanted to meet her because of her evident happiness and successes despite her medical challenges. “To know I have that kind of impact on someone was inspiring,” Reese says. “I never viewed myself that way. I thought I was just another person dealing with something. To see that little girl thought it was so much more made the moment stand out to me.”

Reese and three other members of the Levine Children’s Hospital Teen Advisory Council attended FAD with Heather Silva, the child life and creative arts manager at Levine, and Mike Daly, Levine’s family centered care coordinator. The council members were among the oldest patient attendees. Daly and Silva say watching the council members share their stories with their legislators on Capitol Hill, interact with younger children and talk with parents confirmed the success of their two and a half year venture with the council. Silva also says that attending the visits independently impacted how the teens spoke to the legislators. “They were able to be honest whereas teens sometimes don’t want to talk in front of their parents. They don’t want to upset them or hurt their feelings,” she says. “These teens could speak from their hearts.”

Bringing in younger voices

The Teen Advisory Council formed after the Family Advisory Council recommended its creation. After receiving administrative support, Silva and Daly began recruiting council members from around the hospital. Members must be past or present patients or siblings of patients and between the ages of 13 and 20. “We’re also looking for diversity,” Daly says. “Not only culturally or ethnically, but we want diversity in the hospital and different experiences in the hospital: different time frames, units and illness groups. We’re trying to include as many voices as we can.”

While the first group was primarily hand-picked by staff, recruitment now relies heavily on signs in elevators and word of mouth from staff and other patients. The application includes basic information and asks for details about the teens’ experiences within the hospital. Those selected meet on the second Saturday of every month during the school year and volunteer at various events throughout the hospital. “The special events are a way for people to see they’re here and they’re helping out,” Daly says. “The patients and families can see that patients want to be here and give back to the hospital.

Speaking for their peers

KAP_CHA_Advocacy_Dinner_2016-192.jpgThe council’s main focus is to allow their age group to be heard by providing feedback and planning events for a sometimes-overlooked patient population – teens. The council has organization video game tournaments and is working on an exclusive teen hangout party. “A lot of children’s hospitals are geared toward little kids, but teenagers are patients here, too,” Daly says. “They have opinions, and they can talk about them, but a lot of times the staff will just out of habit go talk to Mom and Dad directly. We’re hoping to change that culture.”

In addition to volunteering at and planning events, the council has helped update the pediatric menu, given feedback about the information that should be posted on patient doors and created videos that help patients acclimate to the hospital, along with other projects. “With teens, we know the reality of being in the hospital and sometimes it’s harder to keep that upbeat feel about it,” Reese says. “Younger children know they’re sick but there’s child life people dressed up as superheroes and the princesses to help them forget. For teens, it’s about finding things that cater to us to make us feel better and help us pass the time in the hospital that aren’t so ‘kiddy.’”

A lasting impact

KAP_CHA_Advocacy_Dinner_2016-221.jpgWorking toward improving the hospital experience also allows the council members to form relationships with each other and learn skills that will help them as they enter adulthood. “Just getting to connect with other people that understand what it’s like dealing with medical issues and still balance being a teenager is huge,” Reese says. “As I move on to achieve my career, it has helped prepare me for real world situations. It has enhanced my public speaking and teamwork skills and has prepared me for what is to come in college and med school.”

For hospitals considering starting a similar initiative, Daly says the way the group is run is crucial. He communicates directly with the members about scheduling and events, they run the meetings with minimal guidance, and they set their own project schedules.

“Make them take responsibility, but don’t run it like your family advisory council,” he says. “For the parents, it’s almost like a job. For the teens, we don’t get dressed up for our meetings and it’s a more relaxed conversation.”
Having the council provides a way for all levels of hospital staff to engage in dialogue with patients. “Our administration enjoys being able to say, ‘We showed this to the kids, and they agree with us. This is what they want,’” Daly says. “Just being present has been a big deal.”

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